Frequently Asked Questions


Question: How do I register myself?

Answer: Advance online registration for NACCHO Annual will open November 14, 2017. You will need your myNACCHO login (your email address that you last registered with) and password. If you’ve forgotten either one, please use the “forgot my password” link. If you’ve never registered, create a new account.


Question: The “forgot my password” link didn’t work.

Answer: Please check your spam filter, or email membership@naccho.org for a password reset.


Question: What payment types do you accept?

Answer: You can pay four ways:

  • Credit card: American Express, Visa, MasterCard, Discover
  • Check: Please make your check payable to NACCHO, and mail to:

2017 NACCHO Annual Meeting
NACCHO Lockbox Processing
PO Box 79197
Baltimore, MD 21279-0197

  • Purchase Order: Please fax in a copy of your PO to 703-964-1246. Please note that registrations completed with Purchase Orders will not be final and allowed access to the Annual Meeting until the purchase order is received by the Registration Manager, with a copy of the registration invoice. You will receive balance due notices until a check is sent.
  • Cash: Cash payments are only accepted on-site at the conference.

Question: I don’t have payment ready right now. Can I add payment later?

Answer: Yes. Select the “bill me later” option on the payments page to be invoiced. You can call in your credit card payment to 703-964-1240 x390, or fax in a credit card authorization form to 703-964-1246. Credit cards received via email will NOT be processed under any circumstances.


Question: I need a copy of an invoice/receipt. How do I get one?

Answer: An invoice/receipt is emailed with each conference registration confirmation. If you’ve added payment at a different time, you can get an invoice by logging in to your myNACCHO account and clicking “My Events”. You can also email nacchoreg@conferencemanagers.com to obtain a copy.


Question: I don’t know what workshops I want to attend right now. Can I add them later?

Answer: Yes! Simply log back into your myNACCHO account when you are ready to decide. Workshops can fill up without notice. Please be sure to check the NACCHO Annual website often.


Question: How can I sign up for/receive Continuing Education?

Answer: The cost of Continuing Education is now included in your registration fee; no additional sign up is required. When you arrive onsite at the conference you will be provided with instructions outlining how to obtain your Continuing Education Credits.


Question: Can I register for more than one workshop?

Answer: Yes, but workshop selections cannot overlap. Please pick one in the morning and one in the afternoon.


Question: How long does it take to process my paper registration form?

Answer: Please expect 5 business days before receiving an emailed confirmation.


Question: Something in my registration (my name, the registration type, etc.) is wrong. How do I change it?

Answer: Please email nacchoreg@conferencemanagers.com, and we will fix it for you.


Question: I need to substitute someone else from my company.

Answer: You can send substitutes at any time. You must email your request to nacchoreg@conferencemanagers.com, with the new attendee’s name, email, and job title. We will respond with a new confirmation.


Question: I need to cancel. Can I get refunded?

Answer: All refund requests must be submitted in writing, to nacchoreg@conferencemanagers.com. All refunds will be remitted by the same method of payment used to register. To qualify for a full refund of registration fees paid less a $75 administrative fee, a written cancellation must be received by the NACCHO Annual Registration Manager no later than 11:59 PM PST on June 23, 2017. Cancellations received between June 24, 2015 and July 5, 2015 will receive a 50% refund less a $75 administrative fee. No refunds will be given beginning 12:00 AM PST on July 6, 2015.


Question: What does my registration fee cover?

Answer: Full conference and student registration includes admittance to sessions, the exhibit hall, conference meals, the Presidents’ Welcome Reception, Continuing Education, and any special events at this year’s conference. Single-day registration includes admittance to sessions, the exhibit hall, Continuing Education, conference meals on the day which you attend, and any special events on your selected day.


Question: What meals are provided?

Answer: Please check the NACCHO Annual Website as we get closer to the event.


Question: What if I need a vegetarian meal or have a food allergy?

Answer: There is space on the registration form to enter in dietary requests. If you missed that while registering, please email nacchoreg@conferencemanagers.com so we can accommodate your needs.


Question: Is alcohol served?

Answer: Any alcoholic beverages are cash bar only. Your registration fees do not go towards any alcoholic purchases.


Question: What’s NACCHO’s tax ID number?

Answer: 52-1426663


Question: I need a copy of your W-9.

Answer: Please email nacchoreg@conferencemanagers.com to obtain a copy.


If your question was not covered here, please email nacchoreg@conferencemanagers.com or call 703-964-1240 x390, and we will be happy to help!