FAQs

Frequently Asked Questions


What Are The Official Dates Of The Conference?

The conference will take place July 9th – July 11th, 2019.

Where Is The Conference Located?

The conference will take place at:
Hilton Orlando Bonnet Creek
14100 Bonnet Creek Resort Lane
Orlando, FL 32821

Visit the hotel’s website for more information. 

How Do I Register For The Conference?

Details on how to register and registration costs can be found under Registration.
You will need your myNACCHO login (your email address that you last registered with) and password to register for the conference. Please see further details below.


How Long Does It Take To Process My Paper Registration Form?

Please expect 4-5 business days before receiving an emailed confirmation.

Something In My Registration (My Name, The Registration Type, Etc) Is Wrong. How Do I Change It?

Please email NACCHOAnnualReg@naccho.org and we will fix it for you.

I Need To Substitute Someone Else From My Company.

You can send substitutes at any time. You must email your request to NACCHOAnnualReg@naccho.org, with the new attendee’s name, email, and job title. We will respond with a new confirmation.

Who Do I Contact About Registration Questions Or Problems?

Please email the registration department at NACCHOAnnualReg@naccho.org or call at (202) 507-4245 for all of your registration related questions.

Student Registration Rate Verification

All student registrations will be verified to ensure that registrants qualify for these special rates. Please submit a copy of your Student ID via fax (202-280-1043) or email NACCHOAnnualReg@naccho.org.

What Payment Types Do You Accept?

You can pay three ways:

Credit card: American Express, Visa, MasterCard, Discover. 
If you are adding payment later via credit card, please fax in a credit card authorization form to 202-280-1043. Credit cards received via email will NOT be processed under any circumstances.

Check: All check payments must be in US funds drawn on a US bank. Make checks payable to NACCHO. Please mail full payment and a copy of your online registration invoice to:
2019 NACCHO Annual Conference Registration
NACCHO Lockbox Processing
PO Box 79197
Baltimore, MD 21279-0197

Purchase Order: All registrants who would like to pay by purchase order must send a copy of the purchase order (inclusive of PO number and bill to address) to:
2019 NACCHO Annual Conference Registration
1201 I Street, NW, Suite 400
Washington, DC 20005
Fax: 202-280-1043, Attn: NA19 Registration

Please note that registrations completed with Purchase Orders will not be final and allowed access to the 2019 NACCHO Annual conference until the purchase order is received by the Registration Manager, with a copy of the registration invoice.

Please contact the registration department at (202) 507-4245 or by email at NACCHOAnnualReg@naccho.org for more information.

What’s NACCHO’s Tax ID Number?

NACCHO’s federal tax ID is 52-1426663

I Don’t Have Payment Ready Right Now. Can I Add Payment Later?

Yes. Select the “Bill Me Later” option on the payments page to be invoiced. You can pay by PO or by credit card later.  If paying via credit card, please fax in a credit card authorization form to 202-280-1043. Credit cards received via email will NOT be processed under any circumstances.

I Need A Copy Of An Invoice/Receipt. How Do I Get One?

An invoice/receipt is mailed with each conference registration confirmation. If you’ve added payment at a different time, you can get an invoice by logging in to your myNACCHO account and clicking “My Events” or "My Transactions." You can also email NACCHOAnnualReg@naccho.org to obtain a copy.

I Need A Copy Of Your W-9.

Please follow this link to find our W-9 form. If your question isn’t covered here, please email NACCHOAnnualReg@naccho.org or call (202) 507-4245, and we would be happy to help!

What Does A Full Registration Include?

The Full Conference registration fee includes admission to all regular conference sessions and the exhibit hall. This fee also includes three breakfasts, breaks, two lunches, and the Opening Reception in the exhibit hall.
Group registration is a $50 discount per attendee when three or more individuals from the same organization are registering for the Full Conference Registration (discount not applicable for student and presenter rates).


Is There A Full Conference Agenda Available?

The overview and full agenda can be found by clicking ‘Schedule’ in the navigation.

I Don’t Know What Demos Or Workshops I Want To Attend Right Now. Can I Add Them Later?

Instructions on how to log back into your account and add workshops and demos to existing records are available here.

Can I Register For More Than One Workshop Or Demo?

Yes, but workshop and demo selections cannot overlap. Times and dates are indicated on the registration form.

What Are The Exhibit Hall Hours?

Are Meals Included With Registration?

Your registration will include breakfast and lunch on the following days:

Breakfast:
Tuesday, July 9th
Wednesday, July 10th
Thursday, July 10th

Lunch:
Tuesday, July 9th
Wednesday, July 10th



What If I Need A Vegetarian Meal Or Have A Food Allergy?

There is space on the registration form to enter in dietary requests. If you missed that while registering, please email NACCHOAnnualReg@naccho.org so we can accommodate your needs.

Is Alcohol Served?

Any alcoholic beverages are cash bar only and are available as a free concession to NACCHO by the hotel. Your registration fees do not go towards any alcoholic purchases.

Accessing myNACCHO

You may print invoices, receipts, and your event confirmation, and view other personalized NACCHO information and activities, by logging into your myNACCHO account. For assistance with accessing your myNACCHO account please use this link.

REFUNDS AND CANCELLATIONS

Refunds are limited to conference fees paid and do not include any travel, lodging, transportation, or other fees paid independently of conference registration. No-shows and on-site purchase are non-refundable.

To qualify for a full refund of registration fees paid, less a $75 administrative fee, a written cancellation must be received by the Registration Manager no later than 11:59 PM PST on June 22, 2019. Cancellations received from June 23 until 11:59 PM PST on July 2, 2019, will receive a 50% refund, less a $75 administrative fee. No refunds will be given starting July 3, 2019. Cancellation and refund requests should be sent via e-mail to NACCHOAnnualReg@naccho.org.

We must receive your credit card payment/check payment in full or completed PO with invoice reference by Friday, June 28, 2019. If we have not received payment in full by this date, you will be required to bring payment onsite in order to pick up your badge.

Please contact the registration department at (202) 507-4245 or by email at NACCHOAnnualReg@naccho.org for more information.

Substitutions are permitted at any time and must be submitted in writing to NACCHOAnnualReg@naccho.org. Please include the original attendee's name and the substitute's full contact information.

Additional registrations purchased onsite are non-refundable. Substitutions are available at any time for no processing fee and must be submitted to the NACCHO Annual Conference Department at NACCHOAnnualReg@naccho.org in writing


HOTEL INFORMATION

Hilton Orlando Bonnet Creek
14100 Bonnet Creek Resort Lane
Orlando, FL 32821
(407) 597-3600

Reservations can be made directly with the Hilton Orlando Bonnet Creek Resort for Sunday, July 7 through Sunday, July 14, 2019. Please request the group rate for the National Association of County and City Health Officials (NACCHO). The NACCHO group rate is $179 single/double plus tax and charges. NACCHO government per diem blocks are also available with a valid government employee ID at a rate of $122 or the current prevailing rate. Rates will be available until 6:00 PM local time on June 14, 2019 or until the NACCHO blocks have sold out, whichever comes first.

Visit Travel for additional information.


MEETING PRIVACY POLICY

The NACCHO Annual Conference provides attendee lists to our exhibitors and sponsors as a benefit of their support. The following information is provided to them for a one-time usage in a spreadsheet format: name, title, company and mailing address. Email and phone numbers are never shared. Choosing NOT to share your information could prevent receipt of special hospitality events and extra-curricular educational invitations.

NACCHO ANNUAL PRIVACY POLICY

As a NACCHO Annual Conference attendee you have been asked to provide your name and other contact information so that we can send you updates on this meeting. NACCHO may also send you emails and/or mailings in the future to share information regarding NACCHO membership, or upcoming NACCHO events.

QUESTIONS?

For registration questions and information, please call the conference department at (202) 507-4245 or email the registration department at NACCHOAnnualReg@naccho.org.