Frequently Asked Questions (FAQs)

Browse by Topic: General  |  Registration  |  Payment  | Refunds/Cancellations | Privacy


What is the official date of the conference?
The conference will take place July 19-21, 2022.

What time does the conference start?
Start times will be highlighted in the upcoming tentative schedule.

Where is the conference located? 
The conference will take place virtually and in-person July 19-21, 2022, in Atlanta at the Hyatt Regency.

Is there a full conference agenda available?
The full interactive schedule will be available soon. Updates to the schedule can be found under Schedule in the menu bar.

How are you keeping attendees healthy and safe? 
All in-person NACCHO360 attendees must be fully vaccinated for COVID-19. Please visit our Meeting Safety page for more information.

Accessing MyNACCHO
You may print your invoices, event confirmations, receipts, and view other personalized NACCHO information and activities, by logging into your MyNACCHO account.

Can I receive a certificate of attendance?
Yes, if you would like a certificate of attendance to be issued after attending NACCHO360, please email with your request.



What are the different registration types?

  • NACCHO Member - Active NACCHO members (local health department, non-profit, government, corporate, individual, retiree) receive this discounted rate ($150 off regular price). Not a member? Become one today
  • Additional Member - Active NACCHO members automatically see this registration type ($175 off regular price) when a colleague from your health department or organization has already registered for NACCHO360
  • Speaker - Individuals whose abstracts were selected and will be presenting at the conference receive the listed discounted rates. If you intend only to participate in your speaker session only, please email for more details.
  • Student - Students attending an accredited college, university, or other higher education program receive this reduced rate ($475 off regular price). Students must submit verification of active enrollment by emailing a copy of their current Student ID to prior to registering
Are you interested in volunteering for 360? NACCHO will provide complimentary registration for those willing to volunteer a minimum of 12 hours. Limited spaces are available. Please view the NACCHO360 volunteer roles and responsibilities and send the attached form to to be considered for a volunteer position.

How do I register for the conference?

  • Details on how to register and registration costs can be found on the registration page. You will need to login with your MyNACCHO credentials to register.

How do I access my MyNACCHO account?

  • To create or access your account, visit MyNACCHO. Once logged in, you may print your invoices, event confirmations, receipts, and view other personalized NACCHO information and activities. For assistance creating or accessing your account, view this guide.

What does a full registration include?

  • Full in-person conference registration fee includes:

    • Admission to all pre-conference workshops
    • Admission to all conference sessions
    • Admission to the exhibit hall
    • Lunch on Tuesday & Wednesday

Can I change my mode of attendance?

  • NACCHO is closely monitoring the frequently evolving impacts of COVID-19. As such, attendees have the option to change their mode of attendance after registering. Those who wish to change their in-person registration to virtual may do so at no extra charge before June 11. Any changes made to a registrant's mode of attendance, from June 11 to June 21, are subject to a $75 charge. Beginning June 22, no changes to mode of attendance will be permitted. To change your mode of attendance, email or call 202-796-2671. Learn more about NACCHO 360's refund and cancellation policy.

Something in my registration (e.g., name, registration type, etc) is wrong. How do I change it?

How do I substitute someone else from my company?

  • You can send substitutes at any time. You must email your request to and provide the new attendee’s--

    Full Name, Degree(s) (MPH, RN, etc.)
    Health Department/Organization

    We will respond with a confirmation email of the substitution.

Is there a justification letter I can send my supervisor?
  • Yes. You can download the fillable justification letter here.

    Who do I contact about registration questions or problems?

    NACCHO360 Registration



    What payment types do you accept?

    • Credit card: American Express, Visa, MasterCard, and Discover are accepted. Please call 202-796-2671 to process credit card over the phone.  Emails of credit card information will not be accepted.
    • Check: All check payments must be in US funds drawn on a US bank.  Please mail full payment and a copy of your online registration invoice to: 
    2022 NACCHO360 Registration
    NACCHO Lockbox Processing
    PO Box 79197
    Baltimore, MD 21279-0197

    • Purchase Order: All registrants who would like to pay by purchase order must email a copy of the purchase order (inclusive of PO number and bill to address) to Please note that registrations completed with purchase orders will not be final and allowed access to NACCHO360 until the purchase order is received by the registration manager, with a copy of the registration invoice. Please contact the registration department by email at for more information.

    I don’t have payment ready right now. Can I add payment later?
    Yes. Select the “Bill Me Later” option on the payments page to be invoiced. You can pay by PO or by credit card later. Please call 202-796-2671 to process credit card over the phone.  Emails of credit card information will not be accepted.

    I need a copy of an invoice/receipt. How do I get one?
    An invoice/receipt/confirmation is e-mailed with each conference registration that is completed. If you’ve added payment at a different time, you can get an invoice by logging in to your MyNACCHO account and clicking "My Transactions." You can also email to obtain a copy. 

    What’s NACCHO’s tax ID number?
    NACCHO’s federal tax ID is 52-1426663.

    Where can I get a copy of your W-9?
    Please follow this link to find our W-9 form. 



    Refunds are limited to conference fees paid.

    • Refunds are limited to conference fees paid minus any associated administrative fees where applicable.
    • Substitutions are permitted at any time and encouraged in-lieu of cancellations and must be submitted in writing to Please include the original attendee's name and the substitute's 
    Full Name, Degree(s) (MPH, RN, etc.)
    Health Department/Organization

    We will respond with a confirmation email of the substitution.

    • To qualify for a full refund of registration fees paid, a written cancellation must be received by the Registration Manager no later than 11:59 PM PST on June 10, 2022. Cancellations received from June 11, 2022 until 11:59 PM PST on June 21, 2022, will receive a 50% refund, less a $75 administrative fee. No refunds will be given starting June 22, 2022. All cancellation and refund requests must be submitted in writing to
    • Credit card payment, check payment in full, or completed and emailed PO (with invoice number listed on PO) must be received by Wednesday, July 13, 2022. If we have not received payment in full by the above date, you will be required to issue payment via credit card prior to your attendance —whether in-person or virtual.
    • Please contact the registration department by email at or 202-796-2671 for more information.



    • Meeting Privacy Policy: The NACCHO360 Conference provides attendee lists to our exhibitors and sponsors as a benefit of their support. The following information is provided to them for a one-time usage in a spreadsheet format: name, title, company, and mailing address. Email and phone numbers are never shared. Choosing NOT to share your information could prevent receipt of special hospitality events and extra-curricular educational invitations.
    • NACCHO Privacy Policy: As a NACCHO360 attendee, you have been asked to provide your name and other contact information so that we can send you updates on this meeting. NACCHO may also send you emails and/or mailings in the future to share information regarding NACCHO membership or upcoming NACCHO events.

    • NACCHO Meeting Safety Policy: All NACCHO360 in-person attendees must be fully vaccinated for COVID-19. Additional information is available on our Meeting Safety page.


        For all registration questions and information